Warranties and Returns

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Damage and Loss

Once the freight carrier takes possession of the article to be delivered it becomes that freight carrier's responsibility and liability to deliver the goods to the customer. Customer must inspect shipment immediately upon arrival. It is the customer's responsibility to report any shipping related damages to the carrier immediately. If package has been damaged or lost in shipping, please contact the shipping company first. Once the shipping company has been notified of the problem, then please contact us to state what has happened. If a claim is filed with the freight carrier, the claim must be settled between the carrier and the receiver. It is the carrier's responsibility to resolve all damage claims with the customer. This process can vary in time from 30 to 90 days until claim is completed.

Warranty Information

Advanced Design Coatings, LLC provides the customer with the highest level of warranty protection in the custom coating industry. Each and every product/item we sell is protected with a five year warranty. Only at www.AdvancedDesignCoatings.com will you, the customer, find this level of total product line protection. Every effort has been made to research, develop and test our products for use. Please be advised that no warranty exists on products used for purposes different than for what the product was intended. Warranty is valid from date of purchase, provided that the product has not been subject to abuse or misuse in its use or installation, or has not been subject to modification or alteration. Products must be installed as supplied. Warranty does not cover damage caused by negligence, lack of maintenance, accident, abnormal operation. The warranty is non-transferable.
All warranty claims require proof of purchase and must be approved by an authorized representative of Advanced Design Coatings, LLC. Customer will be responsible for return shipping to Advanced Design Coatings, LLC. Upon receipt of product we will inspect item and examine warranty claim. Any warranty claim accepted will be compensated simply by either store credit or replacement of a product of equivalent value. No additional fees for installation or any other cost will be reimbursed with warranty.

Returns and Cancellations

We allow our customers to return or exchange items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you aren't pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below.

All returned orders could be subject to a 20% restocking fee. Orders that are cancelled before shipment could be subject to a $40.00 cancellation fee. Any product that is refused upon delivery, the customer is responsible for shipping of the product both ways.

We will exchange any UNUSED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, difference could be subject to a restocking fee. Customer is responsible for all shipping of exchanged items.

Customers must carefully choose the correct product and coating choice; because custom coated automotive products are custom made for each order to specific vehicle requirements, and cannot be returned except by special approval.

ALL RETURNS MUST FOLLOW THESE THREE STEPS:

1. Customer MUST obtain an Return Merchandise Authorization.
We cannot accept any item for return without a valid RMA number from an authorized representative of Advanced Design Coatings, LLC. Please call us Toll Free at 770-486-8047 or fax us at 770-486-6886 or email us at ADCLLC@ comcast.net with reason for return.

2. Customer MUST return item in original UNUSED condition.
We cannot accept any returned item that does not have its original included parts, is not in the complete and sellable original packaging, or has already been installed. Any items that have been returned in a less then new condition or are missing parts will NOT be credited; and will be returned at the customer’s expense.

3. Customer MUST pay for shipping to return item.
We will not pay the shipping fees to have the item returned to us.

Contact Information

Let us help you in the best way possible. You may contact us either by phone, fax or email. We are committed to providing a reply as quickly as possible.
Customer Service: 770-486-8047
Sales: 770-486-8047
Fax: 770-486-6886
Email: ADCLLC@comcast.net

Address:
Advanced Design Coatings, LLC
100 Cedar Point
Peachtree City, GA 30269